Technology

Telelink encompasses a wide range of technologies to offer our clients the best call centre solutions available today. Our ACD call centre switch is completely digital, fully PC-based and web-enabled, which allows your calls to be routed automatically to the next available agent, or the most qualified call centre agent. This, coupled with our state-of-the-art call scripting technology will ensure that your phone calls are answered quickly and accurately, whether it is for message taking, order entry, or complex call centre applications.

Safe and reliable call centre outsourcing solutions
Scripting technology provides our call centre agents with the “look and feel” of your operation, and will provide voice recordings of all your calls. Your callers will never know they’ve reached the call centre, unless, of course, you want us to tell them! Telelink also takes advantage of the best networking equipment in the call centre industry. From Dell PowerEdge servers to 3Com networking switches, our system will not slow us down!

Security is imperative for our operation
A tremendous amount of sensitive data flows through call centres everyday, and having an average security hierarchy is unacceptable. We are protected by firewalls made from one of the leading security firms in the computer industry with real-time information to all network traffic.

Customer service call centre experience at the leading edge
With Voice over Internet Protocol (VoIP) technology now leading the way in cost-saving telecommunications, Telelink finds itself at the forefront of this emerging innovation. Significant investments in our technology have been made to integrate VoIP  into our call center operations with great success!

Consistency is very important at Telelink
Apart from the in-house UPS that will protect all our systems against power surges and blinks, we also encompass a propane operated generator just outside our call centre to ensure we never suffer from power outages and we remain operational 24/7/365.

Custom call centre solutions to fit your needs
With a wide range of technical services, there is no challenge too big or too small for Telelink. From custom reporting to custom call centre applications, our IT department can create a solution for you that will help you optimize your sales potential and customer service levels.

In a world where boundaries have diminished and the opportunity for growth presents itself everyday, Telelink has invested tremendously in its technology to ensure that nobody gets left behind. Combine call centre 24/7 support with friendly and courteous agents and see why Telelink is an industry leader when it comes to technology in the call centre industry!