ISO Quality Management System

As a leader in call centre standards, Telelink has spent considerable resources in achieving ISO 9001:2000 certification. This international standard promotes the adoption of a process approach when developing, implementing, and improving the effectiveness of a quality management system to enhance customer satisfaction by meeting customer service call centre requirements. Its standards are recognized in 26 countries.

Telelink is one of the few answering services in North America that is ISO registered, demonstrating the ability to consistently provide a product that meets customer and applicable regulatory requirements. Telelink aims to enhance customer satisfaction through the effective application of the ISO quality management system, including processes for continual improvement and the assurance of conformity to customer and applicable regulatory requirements

Confidence in Telelink's outsourcing solutions and customer care

We are committed to providing our clients superior customer service, leading edge technologies, and the best in ISO 9001 industry standards. As a client of Telelink you can trust in our 42 year's of experience and have confidence in knowing that we are compliant with the ISO quality management system. At Telelink we take our business seriously so that you can relax in knowing your needs are being met.

Emergency dispatch operations

Whether we are acting as your emergency response centre, your back up, redundant call centre, or answering your service calls 24/7/365, Telelink's ISO compliance ensures that our processes are monitored regularly for continuous improvement, allowing you to feel confident in Telelink's service delivery.