Tom Ryan Award

The Tom Ryan Award for Ethics, Integrity and Quality Above All was created by the Ryan family in memory of Tom Ryan (1930-1999) to recognize industry leaders in the answering service and contact management industry. These companies are founded on principles of quality service delivery, ethical business practices, and commitment to a progressive working environment while contributing to business, industry and local communities.

Mr. Ryan founded Telelink Call Centre (formally known as Answer Telephone Service Ltd. in 1967) and later TAS Communications and Skytel Canada (the first commercial phones on planes.)

The award is judged by a panel of business and community leaders who were personal friends and business associates of Mr. Ryan’s and who understood the values and principles on which he conducted his business affairs. It is awarded annually at the Canadian Call Management Association’s annual convention.

Eligibility
Open to any member of CAM-X in good standing.

Selection Criteria
Companies are judged on their ongoing commitment to the delivery of quality service without sacrificing the working environment: their ongoing customer service initiatives, both internal and external, and on the company’s involvement in their industry as well as community initiatives.

Size of operation, number of employees, technology used, revenue and call volumes are not considered in the selection process.

“Our organization has been very fortunate to be recognized by various groups and awards over the years.  But none of them came even close to producing the impact that the Tom Ryan Award hit me with.  I remember the moment like it was yesterday.  Standing there with his wife and his daughter…I was completely choked up and lost for words.  To be recognized because you achieved a certain level of sales is one thing.  That is recognition for what you have done.  But to be recognized for integrity and ethics is quite another thing.  That is recognition for who you are.  It remains the most prized award I have ever been involved with.  I am proud to be involved with an industry and association that feels ethics and integrity are important.”

Kind Regards,

John Whitehead
Northern Communications

Click here to download a nomination form.