Emergency Response
Does your business anticipate emergencies or crisis situations? Telelink sure does. We’re ready to answer your calls 24/7/365. Don’t leave your customers out in the cold. Our agents will answer your calls, dispatch your on-call technicians, and assure your customers guaranteed service delivery.
Always prepared
Emergencies come at any hour of the day and efficient handling of emergency calls is crucial to the success of your business. Telelink staff are fully trained and prepared to handle many of the issues and situations that occur during emergencies.
Place your trust in us
Our position as the first company in Canada to become ATSI 24/7 Gold Site certified demonstrates how seriously we take your business. We were also one of the first answering services in North America to become ISO 9001 certified, guaranteeing quality standards to all our clients. We have the best in uninterrupted power supply (UPS), generators, back-up facilities, and an extensive documented disaster recovery plan. Our back-up location retains all information in the event of a disaster. We’ve got you covered!
Business continuity
Whether your organization’s disaster recovery or business continuity plans encompass an entire department or are detailed in a comprehensive document, Telelink can play a role during the critical time between the incident that puts your organization’s continuity at risk and the ultimate complete recovery of all systems.
Telelink’s disaster recovery services include:
- Standby call centre facilities, equipment and human resources
- Contingency planning assistance/IT support
- Training of our call centre agents on all processes required
- Standby lines either dedicated or shared depending on your budget
- Monthly testing of all processes
Telelink can also act as an information centre to disseminate information to the public and employees, or can be configured to act as your call centre’s hot site.
