Answering Service

Imagine having a receptionist who doesn't take lunch breaks, never has a sick day and doesn't require health benefits! Yes, it's possible. Telelink provides a live receptionist to answer your calls 24/7, 365 days a year. Allow us to answer all of your calls, so you can concentrate on the other important aspects of your business; or have us take your after hours and weekend calls so you have peace of mind knowing your customers are still being taken care of.

It's a fact that the majority of customers will not leave a message and many will not phone back if their call goes unanswered. Telelink's answering service allows you the opportunity to enhance your business and improve customer service. We provide friendly, knowledgeable responses to customer inquiries, ensure you receive timely and accurate messages and use the most innovative technologies to record and store your critical information.

Committed to answering your call

Whether you require full time service or occasional use, Telelink will work with you to ensure each and every one of your calls is answered. Our seamless answering service ensures the highest level of customer service. Standardized practices, professional customer service representatives and a solid understanding of your business demonstrate our commitment to your business.

Leading edge industry standards: ISO 9001

Your calls are handled with the utmost care because we understand that your calls are vital to your business. They're vital to our business too. We lead the competition with the ultimate in call centre standards. As an ISO certified centre, Telelink demonstrates the ability to consistently provide a product that meets customer and applicable regulatory requirements. We are committed to providing our clients superior customer service, leading edge technologies, and the best in ISO 9001 industry standards.

Find out more about how Telelink can serve you.