Local Call Centre wins National Award
The Telegram
Telelink Call Centre returned from a very successful Team Canada Atlantic Trade Mission to Washington DC on Friday November 7th to learn that it has been awarded the prestigious 2003 National Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X).
“Telelink obviously recognizes the importance of giving their customers’ callers a distinctly high level of service.” said CAM-X President Barbara Bradbury. “The Call Centre Award of Distinction tests call handling skills in an unbiased manner and allows call centres to benchmark themselves against industry peers.”
Telelink’s key principals Cindy Roma and Sydney Ryan spent last week in Washington DC on the Team Canada Atlantic Trade Mission meeting with US companies who are considering outsourcing their call centre requirements to the St. John’s-based company. “We’re delighted with the news,” says Cindy Roma, CEO. “It gives our existing customers and new prospects the assurance that we continue to take quality service delivery very seriously and the award will contribute greatly to our ongoing export success.”
Since it was established in 1965 as a traditional answering service, Telelink has evolved into an international, multi-media contact centre providing customer service solutions to more than 650 domestic and international clients. With a staff of 70, it provides the service of both inbound and outbound call and data management in two official languages 24 hours per day, every day, from their headquarters in St. John’s, Newfoundland.
